Qadyrghali Zhalayyri Street 8, 010010 Astana, Kazakhstan
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Image 1 of The ONE Hotel Astana
Image 2 of The ONE Hotel Astana

The ONE Hotel Astana Overview

First Impressions

Walking into The ONE Hotel Astana, you immediately get that feeling of stepping into something special — not flashy or over-the-top, just really well done. The four-star property sits on Qadyrghali Zhalayyri Street, and honestly, the location alone makes it worth considering. I mean, when couples are rating the location 9.7 out of 10, you know they’ve found something good. The lobby has this clean, modern feel that somehow manages to be both sophisticated and welcoming at the same time.

Location & Getting Around

Here’s what I love about this spot — you’re actually in a prime area of Astana without feeling like you’re stuck in tourist central. The hotel’s location gets consistently high marks (recent guests rated it 9.6), and after spending time there, I totally get why. You can walk to key areas pretty easily, but what really sold me was the free private parking. In a city like Astana, that’s not something you take for granted. Whether you’re renting a car or arriving with your own, not having to worry about parking fees or hunting for spots is honestly a huge relief.

The Room Experience

The rooms strike that perfect balance between comfort and style — nothing too fancy, but everything you actually need is there and works well. What impressed me most was the attention to detail in the setup. You know how some hotels feel like they’re trying too hard? This isn’t that. The space feels thoughtfully designed, with good lighting and enough room to actually unpack and settle in. The beds are genuinely comfortable (I’m picky about this), and the bathrooms are modern without being sterile.

Breakfast & Daily Rhythms

The buffet breakfast is where The ONE Hotel Astana really shows its strengths. It’s not just about having options — though there are plenty — but about quality and variety that actually makes sense. You’ll find both international choices and local touches, which I always appreciate when traveling. The breakfast area has good natural light, and the service feels relaxed rather than rushed. Starting your day here sets a nice tone, especially if you’re planning to explore the city or have business meetings ahead.

Why Guests Love It

There’s something to be said for a hotel that keeps bringing people back — and The ONE Hotel Astana has more repeat guests than most properties in the area. After staying there, I understand the appeal. It’s not trying to be the most expensive or the most exclusive place in town; instead, it focuses on doing the fundamentals really well. The combination of that excellent location, reliable service, and thoughtful amenities creates an experience that just works. You leave feeling like you got genuine value, not just a place to sleep.

Hotels in Astana span futuristic towers with glass atriums, serene riverside resorts, and boutique art hotels in pedestrian quarters.

Image 3 of The ONE Hotel Astana
Image 4 of The ONE Hotel Astana

Facilities

Spa:

  • Fitness
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Turkish/Steam Bath
  • Massage
  • Spa
  • Fitness center
  • Sauna

View:

  • View

Bedroom:

  • Wardrobe or closet

General:

  • Shuttle service
  • Grocery deliveries
  • Shared lounge/T V area
  • Designated smoking area
  • Air conditioning
  • Heating
  • Private entrance
  • Packed lunches
  • Elevator
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron
  • Room service

Kitchen:

  • Cleaning products
  • Electric kettle
  • Refrigerator

Parking:

  • Valet parking
  • Street parking

Bathroom:

  • Toilet paper
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Outdoors:

  • Terrace
  • Garden

Activities:

  • Live sports events (broadcast)
  • Tour or class about local culture
  • Cycling
  • Hiking

Living Area:

  • Desk

Food & Drink:

  • Coffee house on site
  • Wine/Champagne
  • Kids’ meals
  • Special diet meals (on request)
  • Bar
  • Minibar
  • Restaurant

Accessibility:

  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed
  • Fold-up bed
  • Clothes rack

Languages Spoken:

  • English
  • Russian

Cleaning Services:

  • Daily housekeeping
  • Ironing service
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

Media & Technology:

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Business Facilities:

  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities

Front Desk Services:

  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Image 5 of The ONE Hotel Astana
Image 6 of The ONE Hotel Astana

House Rules at The ONE Hotel Astana

Pets:

  • Pets are not allowed.

Check-in:

  • From 2:00 PM

Check-out:

  • Until 12:00 PM

Children & Beds:

  • Child policies
  • Children of all ages are welcome.
  • Children 6 and above will be charged as adults at this property.
  • To see correct prices and occupancy info, add the number and ages of children in your group to your search.
  • Cribs and extra beds aren’t available at this property.
  • Crib and extra bed policies

No age restriction:

  • There’s no age requirement for check-in

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodations type.Please enter the dates of your stay and check what conditions apply to your preferred room.

Accepted payment methods:

  • Maestro
  • Mastercard
  • Visa
  • JCB
  • Diners Club
  • American Express
  • Cash

Guest reviews

Staff :

8.9

Comfort :

9.1

Location :

9.2

Free Wifi :

7.8

Facilities :

8.9

Cleanliness :

9.1

Value for money :

8.7