Kosmonavtov Street 60, 010000 Astana, Kazakhstan
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Comfort Hotel Astana Overview

First Impressions

Walking into Comfort Hotel Astana, you immediately get that feeling of “okay, this works.” It’s not trying to be flashy or over-the-top — just a solid four-star hotel that knows what business travelers and couples actually want. The lobby has this clean, modern vibe without being sterile, and honestly, the staff seemed genuinely happy to see guests arrive, which isn’t always a given. The attention to detail starts from the moment you step through the doors, setting the tone for your entire stay.

Prime Location in the Capital

Here’s what I really appreciated — the hotel sits right on Kosmonavtov Street, which puts you in this sweet spot where you’re close to everything but not drowning in traffic noise. Astana can be tricky to navigate if you don’t know the city well, but from here you can actually walk to several key areas or catch transport easily. The location feedback about couples rating it highly makes total sense when you see how the area comes alive in the evenings, with plenty of dining options within a few blocks. You’ll find yourself discovering new restaurants and shops within walking distance throughout your stay.

The Room Experience

My room was exactly what you’d hope for after a long travel day — comfortable bed, good blackout curtains (crucial in Astana’s bright summers), and a bathroom that actually had decent water pressure. The design is contemporary without being cold, and there’s enough space to spread out your stuff without feeling cramped. You know what impressed me most? The attention to small details like having enough outlets near the bed and a work desk that’s actually usable. Every element has been thoughtfully positioned for maximum comfort and convenience.

Dining and Amenities

The hotel’s restaurant serves a mix of international and local Kazakhstani dishes, and I was pleasantly surprised by the quality. Breakfast had all the standards plus some regional touches that made it feel less generic than most hotel spreads. There’s also a fitness area that’s compact but well-equipped — nothing fancy, but it gets the job done if you need to work off those business dinners. The parking situation is straightforward too, which anyone who’s driven in Astana will appreciate. Additional amenities include a business center and conference facilities for those traveling on business.

Why Guests Love It

I mean, the 8.7 rating tells part of the story, but what really stands out is how the hotel manages to feel both professional and welcoming. Business travelers appreciate the reliable WiFi and quiet atmosphere, while couples seem drawn to the neighborhood’s evening energy and the hotel’s comfortable, unpretentious style. It’s one of those places where you check in and immediately feel like you can relax — whether you’re here for work or exploring Kazakhstan’s capital with someone special. The consistent positive feedback reflects a genuine commitment to guest satisfaction and quality service.

Astana hotels keep visitors close to Baiterek Tower sunsets, Khan Shatyr shopping, and cultural evenings at Astana Opera.

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Facilities

Spa:

  • Locker rooms
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Light therapy
  • Body wrap
  • Body scrub
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Turkish/Steam Bath
  • Massage
  • Spa
  • Fitness center
  • Sauna

General:

  • Shuttle service
  • Grocery deliveries
  • Shared lounge/T V area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Packed lunches
  • Soundproof rooms
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Airport shuttle
  • Non-smoking rooms
  • Room service

Parking:

  • Accessible parking

Outdoors:

  • Terrace
  • Garden

Activities:

  • Live sports events (broadcast)
  • Hiking
  • Karaoke

Food & Drink:

  • Coffee house on site
  • Fruit
  • Wine/Champagne
  • Kids’ meals
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant

Accessibility:

  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible

Languages Spoken:

  • English
  • Russian

Cleaning Services:

  • Daily housekeeping
  • Suit press
  • Ironing service
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

Business Facilities:

  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities

Front Desk Services:

  • Invoice provided
  • Lockers
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services:

  • Outdoor play equipment for kids
  • Babysitting/Child services
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House Rules at Comfort Hotel Astana

Pets:

  • Pets are not allowed.

Check-in:

  • From 3:00 PM
  • Guests are required to show a photo ID and credit card at check-in

Check-out:

  • Until 12:00 PM

Age restriction:

  • The minimum age for check-in is 18

Children & Beds:

  • Child policies
  • Children of all ages are welcome.
  • Children 13 and above will be charged as adults at this property.
  • To see correct prices and occupancy info, add the number and ages of children in your group to your search.
  • Prices for cribs and extra beds aren’t included in the total price. They’ll have to be paid for separately during your stay.
  • Crib and extra bed policies
  • The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodations type.Please enter the dates of your stay and check what conditions apply to your preferred room.

Accepted payment methods:

  • Mastercard
  • Visa
  • Union Pay credit card
  • American Express
  • Cash

Guest reviews

Staff :

9.1

Comfort :

8.8

Location :

9.0

Free Wifi :

8.1

Facilities :

8.6

Cleanliness :

8.7

Value for money :

8.7