Karasakal Erimbet Street, 65, 010000 Astana, Kazakhstan
map
Image 1 of Jumbaktas Astana Hotel
Image 2 of Jumbaktas Astana Hotel

Jumbaktas Astana Hotel Overview

First Impressions

Walking into Jumbaktas Astana Hotel, you immediately sense this four-star property takes itself seriously — in the best possible way. The lobby has that polished, upscale feel without being intimidating, and honestly, the staff here seem genuinely happy to see you. I mean, you can tell when hotel employees are just going through the motions, but there’s something different about this place. Maybe it’s because they have so many repeat guests (more than most hotels, actually), so the team knows how to make people feel at home. The attention to detail extends throughout the property, from the moment you check in to the moment you depart.

Prime Astana Location

The location on Karasakal Erimbet Street is honestly one of the hotel’s strongest selling points — recent guests consistently rate it 8.8 out of 10, and couples especially love it here. You’re positioned perfectly to explore Astana without feeling like you’re stuck in some touristy bubble. The area has that authentic city energy, but you’re not dealing with constant noise or chaos. Plus, there’s free private parking right at the hotel, which — trust me — is a huge relief when you’re navigating an unfamiliar city with a rental car. The surrounding neighborhood offers excellent access to dining, shopping, and cultural attractions.

The Rooms

The accommodations strike that sweet spot between refined comfort and practical functionality. You know how some upscale hotels prioritize style over actually being livable? Well, Jumbaktas Astana Hotel gets the balance right. The rooms feel spacious enough to actually unpack and settle in, and the beds are genuinely comfortable — not just hotel-marketing comfortable. The bathrooms are well-appointed without being over-the-top, and you’ll find all those little touches that make a difference after a long day of exploring Kazakhstan’s capital. Modern amenities and thoughtful design choices enhance your stay.

Breakfast Experience

The buffet breakfast here is actually worth getting up for, which isn’t something I say lightly. They’ve got a solid mix of international options alongside local Kazakh specialties, so you can ease into the day with familiar favorites or be a bit more adventurous. The dining area has good natural light and doesn’t feel cramped, even when it’s busy. I appreciate that they keep things well-stocked throughout the morning hours — there’s nothing worse than showing up to picked-over breakfast offerings. The quality and variety consistently exceed expectations for a hotel in this category.

Why Guests Love It

What really sets this place apart is how it manages to feel both professional and welcoming. The high number of return visitors tells you everything you need to know — people genuinely enjoy staying here and choose to come back. The combination of that excellent location, reliable service, and thoughtful amenities creates an experience that feels effortless. You’re not constantly thinking about what the hotel is missing or what could be better. Instead, you can focus on enjoying Astana, knowing you’ve got a solid home base waiting for you at the end of each day. This hotel represents genuine value and dependable hospitality.

Image 3 of Jumbaktas Astana Hotel
Image 4 of Jumbaktas Astana Hotel

Facilities

Spa:

  • Locker rooms
  • Fitness
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Hairstyling
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Facial treatments
  • Beauty services
  • Beach chairs/Loungers
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Massage
  • Spa
  • Solarium
  • Fitness center
  • Sauna

Bedroom:

  • Linens
  • Wardrobe or closet

General:

  • Shuttle service
  • Shared lounge/T V area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Heating
  • Soundproof
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Airport shuttle
  • Non-smoking rooms
  • Room service

Kitchen:

  • Electric kettle

Parking:

  • Street parking
  • Accessible parking

Bathroom:

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer

Activities:

  • Live music/Performance
  • Tour or class about local culture
  • Pool table

Living Area:

  • Desk

Food & Drink:

  • Wine/Champagne
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant

Accessibility:

  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed
  • Clothes rack

Languages Spoken:

  • English
  • Russian

Cleaning Services:

  • Daily housekeeping
  • Ironing service
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

Media & Technology:

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Business Facilities:

  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities

Front Desk Services:

  • Invoice provided
  • Lockers
  • Private check-in/out
  • Baggage storage
  • 24-hour front desk

Indoor swimming pool Free!:

  • Open all year
  • Adults only
  • Pool/Beach towels
  • Beach chairs/Loungers
Image 5 of Jumbaktas Astana Hotel
Image 6 of Jumbaktas Astana Hotel

House Rules at Jumbaktas Astana Hotel

Pets:

  • Pets are not allowed.

Check-in:

  • From 2:00 PM to 6:00 PM
  • Guests are required to show a photo ID and credit card at check-in

Check-out:

  • Until 12:00 PM

Children & Beds:

  • Child policies
  • Children of all ages are welcome.
  • Children 8 and above will be charged as adults at this property.
  • To see correct prices and occupancy info, add the number and ages of children in your group to your search.
  • Prices for cribs and extra beds aren’t included in the total price. They’ll have to be paid for separately during your stay.
  • Crib and extra bed policies
  • The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

No age restriction:

  • There’s no age requirement for check-in

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodations type.Please enter the dates of your stay and check what conditions apply to your preferred room.

Accepted payment methods:

  • Maestro
  • Mastercard
  • Visa
  • Union Pay credit card
  • Discover
  • JCB
  • Diners Club
  • American Express
  • Cash

Guest reviews

Staff :

8.8

Comfort :

8.8

Location :

9.2

Free Wifi :

7.6

Facilities :

8.5

Cleanliness :

8.6

Value for money :

8.3