Достык 13 А, 010000 Astana, Kazakhstan
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Image 1 of Best Western Plus Astana Hotel
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Best Western Plus Astana Hotel Overview

First Impressions

Walking into Best Western Plus Astana Hotel, you immediately get that feeling of being in the right place at the right time. The lobby has this polished, professional vibe without being stuffy — honestly, it’s exactly what you want after a long flight into Kazakhstan’s capital. The staff actually seems happy to see you, which isn’t always a given at four-star properties. I mean, you can tell they’re used to handling international guests, and there’s something reassuring about that level of experience.

Prime Location Benefits

Here’s what really sets this place apart — the location is absolutely spot-on in Astana. You’re right on Dostyk Avenue, which puts you within walking distance of the main government buildings and business district. The couples who stay here aren’t wrong when they rave about the area; it’s one of those locations where you can actually explore the city on foot instead of constantly hunting for taxis. Plus, you’re close enough to the Ishim River embankment that evening walks become part of your routine rather than a planned expedition.

The Room Experience

The room I stayed in was well-thought-out — not huge, but everything had its place. The bed was actually comfortable (you know how hit-or-miss hotel beds can be), and the bathroom had decent water pressure, which matters more than people admit when you’re dealing with Astana’s dry climate. What I appreciated most was the attention to business traveler needs — plenty of outlets, a proper desk setup, and blackout curtains that actually work. The heating system keeps things cozy during those brutal Kazakhstani winters too.

Breakfast and Dining

The buffet breakfast deserves a mention because it strikes that perfect balance between international options and local touches. You’ll find the usual suspects — eggs, pastries, coffee that doesn’t taste like it’s been sitting around all morning — but they also include some Central Asian specialties that give you a taste of where you actually are. The restaurant area gets busy around 8 AM, so if you’re not a morning person, either get there early or wait until the rush dies down around 9:30. The culinary team takes pride in sourcing quality ingredients for both breakfast and dinner service.

Why Guests Love It

What really makes this hotel work is the combination of reliability and location — it’s become one of those places where repeat visitors know exactly what they’re getting. The fact that there’s secure parking right on-site is huge if you’re driving, and the staff genuinely seems to remember returning guests, which creates this nice sense of familiarity. You’re paying for a solid, dependable experience in one of Astana’s best neighborhoods, and honestly, that’s exactly what most travelers need when they’re navigating a city that’s still relatively new to many international visitors. The hotel consistently delivers on its promises.

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Facilities

Spa:

  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Turkish/Steam Bath
  • Massage
  • Fitness center
  • Sauna

General:

  • Shuttle service
  • Convenience store on site
  • Shared lounge/T V area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Heating
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Airport shuttle
  • Non-smoking rooms
  • Room service

Bathroom:

  • Toilet paper
  • Hairdryer

Outdoors:

  • Outdoor furniture
  • Terrace

Activities:

  • Pool table

Living Area:

  • Desk

Food & Drink:

  • Coffee house on site
  • Fruit
  • Wine/Champagne
  • Breakfast in the room
  • Bar
  • Restaurant

Languages Spoken:

  • English
  • Russian

Cleaning Services:

  • Daily housekeeping
  • Ironing service
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe

Business Facilities:

  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities

Front Desk Services:

  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services:

  • Outdoor play equipment for kids
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Image 6 of Best Western Plus Astana Hotel

House Rules at Best Western Plus Astana Hotel

Pets:

  • Pets are not allowed.

Check-in:

  • From 2:00 PM to 12:00 AM
  • Guests are required to show a photo ID and credit card at check-in

Check-out:

  • From 12:30 AM to 12:00 PM

Children & Beds:

  • Child policies
  • Children of all ages are welcome.
  • Children 13 and above will be charged as adults at this property.
  • To see correct prices and occupancy info, add the number and ages of children in your group to your search.
  • Prices for cribs and extra beds aren’t included in the total price. They’ll have to be paid for separately during your stay.
  • Crib and extra bed policies
  • The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

No age restriction:

  • There’s no age requirement for check-in

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodations type.Please enter the dates of your stay and check what conditions apply to your preferred room.

Accepted payment methods:

  • Mastercard
  • Visa
  • Union Pay credit card
  • Diners Club
  • American Express
  • Cash is not accepted

Guest reviews

Staff :

8.5

Comfort :

8.5

Location :

9.4

Free Wifi :

8.5

Facilities :

8.2

Cleanliness :

8.4

Value for money :

8.2