Достык 13 А, 010000 Astana, Kazakhstan
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Image 1 of Best Western Plus Astana Hotel
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Best Western Plus Astana Hotel Overview

First Impressions

Pulling up to Best Western Plus Astana Hotel, you get that immediate sense that someone actually thought about what travelers need. The building sits confidently in what locals will tell you is genuinely one of the better parts of the city — not just marketing talk. It’s a four-star property, and honestly, it earns that rating in the ways that matter most: the staff are switched on, the lobby feels polished without being cold, and you don’t spend your first ten minutes wondering if you made the right call.

Location & Neighborhood

The address on Dostyk puts you in a strong spot for exploring Astana, which — if you haven’t been — is a city that genuinely rewards walking around and just taking it all in. Couples especially seem to click with this location, and I get why. There’s something about being well-placed in a city like this, where the architecture alone gives you plenty to talk about over dinner. The location score here sits at 9.4, which isn’t a number hotels throw around lightly — it reflects real feedback from people who actually stayed and went out into the city.

The Rooms

The rooms are comfortable in a no-nonsense way — clean lines, decent space, everything where you’d expect it to be. You’re not going to find yourself hunting for the light switches or wrestling with the shower controls, which sounds like a low bar but, I mean, you’d be surprised how often that’s an issue. The beds are solid, the linens feel properly looked after, and the general vibe is calm rather than flashy. It’s the kind of room you’re genuinely happy to come back to after a long day out.

Breakfast

The breakfast buffet here is worth factoring into your plans — don’t just skip it to save a few minutes. It’s a proper spread, the kind where you actually linger a bit longer than you intended. Hot options, cold options, the usual suspects done well. Astana mornings can be brisk, so starting the day with a good meal before heading out makes a real difference, and this buffet delivers on that front without any fuss.

Why Guests Love It

Here’s the thing that stood out to me most: this hotel has a noticeably high number of repeat guests — more than most comparable properties. That’s not an accident. People don’t come back to a place just because it looked good in photos. They come back because the experience held up, because the staff remembered them, because nothing went weirdly wrong and nobody made them feel like a transaction. With a guest rating of 8.2, Best Western Plus Astana Hotel sits in that reliable sweet spot — not trying to be something it isn’t, just consistently doing the job well. If you’re heading to Astana, whether it’s your first time or your fourth, this is the sort of base that lets you actually enjoy the city rather than stress about where you’re sleeping.

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Facilities

Spa:

  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Turkish/Steam Bath
  • Massage
  • Fitness center
  • Sauna

General:

  • Shuttle service
  • Convenience store on site
  • Shared lounge/T V area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Heating
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Airport shuttle
  • Non-smoking rooms
  • Room service

Bathroom:

  • Toilet paper
  • Hairdryer

Outdoors:

  • Outdoor furniture
  • Terrace

Activities:

  • Pool table

Living Area:

  • Desk

Food & Drink:

  • Coffee house on site
  • Fruit
  • Wine/Champagne
  • Breakfast in the room
  • Bar
  • Restaurant

Languages Spoken:

  • English
  • Russian

Cleaning Services:

  • Daily housekeeping
  • Ironing service
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe

Business Facilities:

  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities

Front Desk Services:

  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services:

  • Outdoor play equipment for kids
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Image 6 of Best Western Plus Astana Hotel

House Rules at Best Western Plus Astana Hotel

Pets:

  • Pets are not allowed.

Check-in:

  • From 2:00 PM to 12:00 AM
  • Guests are required to show a photo ID and credit card at check-in

Check-out:

  • From 12:30 AM to 12:00 PM

Children & Beds:

  • Child policies
  • Children of all ages are welcome.
  • Children 13 and above will be charged as adults at this property.
  • To see correct prices and occupancy info, add the number and ages of children in your group to your search.
  • Prices for cribs and extra beds aren’t included in the total price. They’ll have to be paid for separately during your stay.
  • Crib and extra bed policies
  • The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

No age restriction:

  • There’s no age requirement for check-in

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodations type.Please enter the dates of your stay and check what conditions apply to your preferred room.

Accepted payment methods:

  • Mastercard
  • Visa
  • Union Pay credit card
  • Diners Club
  • American Express
  • Cash is not accepted

Guest reviews

Staff :

8.5

Comfort :

8.5

Location :

9.4

Free Wifi :

8.5

Facilities :

8.2

Cleanliness :

8.4

Value for money :

8.2