12b Kerey, Zhanibek Khans Street, 010016 Astana, Kazakhstan
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Image 1 of AYKUN Hotel by AG Hotels Group
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AYKUN Hotel by AG Hotels Group Overview

First Impressions

Walking into AYKUN Hotel by AG Hotels Group, you immediately sense this four-star property takes itself seriously — but in a good way. The lobby has that polished, upscale feel without being intimidating, and honestly, the staff seems genuinely happy to see you arrive. I mean, you can tell when hotel employees are just going through the motions, but here there’s something different. The whole place feels well-managed, which makes sense given how many guests apparently return — there’s clearly something they’re doing right that keeps people coming back.

Prime Astana Location

The location on Kerey, Zhanibek Khans Street is actually fantastic, especially if you’re exploring Astana with someone special (couples consistently rave about it). You’re positioned perfectly to experience both the modern architectural marvels that define this city and the more traditional Kazakh culture. What I really appreciate is that you can walk to several key attractions without dealing with the sometimes unpredictable public transport, yet you’re not stuck in a touristy bubble either. The neighborhood has that authentic urban energy — you know, real cafes where locals grab their morning coffee, not just hotel chains.

The Room Experience

The rooms strike that sweet spot between contemporary comfort and practical functionality. Everything works as it should — which sounds basic, but you’d be surprised how many places mess up the fundamentals. The beds are genuinely comfortable (not just hotel-marketing comfortable), and there’s enough space to actually unpack your suitcase without playing Tetris with your belongings. I particularly liked the attention to lighting — you can actually read without squinting, and the blackout curtains mean you won’t be awakened by Astana’s surprisingly bright streetlights at dawn.

Breakfast and Practical Perks

The buffet breakfast is solid — not groundbreaking, but definitely satisfying with a good mix of international options and local touches. What really sets this place apart, though, is the free private parking. If you’re driving in Astana (and honestly, it’s often the most practical way to get around), this is huge. Finding parking in the city center can be a real headache, so having a guaranteed spot eliminates one of those travel stress points entirely. It’s one of those amenities that might not sound exciting, but you’ll appreciate it every single day of your stay.

Why Guests Love It

There’s something to be said for a hotel that consistently delivers on its promises — no dramatic surprises, just reliable quality that makes your trip smoother. The high guest rating reflects what you actually experience: thoughtful service, a genuinely great location, and that rare feeling that the hotel staff actually wants you to enjoy Astana. The fact that so many people choose to stay here again speaks volumes. Sometimes the best recommendation isn’t the flashiest amenity or the most Instagram-worthy lobby — it’s simply knowing that you’ll sleep well, start your day properly fed, and have easy access to everything that makes this fascinating Kazakh capital worth exploring.

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Facilities

Spa:

  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Public Bath
  • Turkish/Steam Bath
  • Massage
  • Spa
  • Fitness center
  • Sauna

View:

  • City view
  • View

Bedroom:

  • Linens
  • Wardrobe or closet
  • Walk-in closet

General:

  • Shuttle service
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Mosquito net
  • Wake-up service
  • Heating
  • Car rental
  • Laptop safe
  • Carpeted
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
  • Non-smoking rooms
  • Iron
  • Room service

Kitchen:

  • Electric kettle
  • Refrigerator

Parking:

  • Street parking

Bathroom:

  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower

Outdoors:

  • Terrace

Activities:

  • Bicycle rental

Living Area:

  • Desk

Food & Drink:

  • Wine/Champagne
  • Snack bar
  • Breakfast in the room
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Wheelchair accessible
  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed
  • Fold-up bed

Languages Spoken:

  • English
  • Russian

Cleaning Services:

  • Daily housekeeping
  • Suit press
  • Ironing service
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe

Media & Technology:

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV

Business Facilities:

  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities

Front Desk Services:

  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • 24-hour front desk
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House Rules at AYKUN Hotel by AG Hotels Group

Pets:

  • Pets are not allowed.

Check-in:

  • From 2:00 PM to 12:00 AM
  • Guests are required to show a photo ID and credit card at check-in

Check-out:

  • From 1:00 AM to 12:00 PM

Children & Beds:

  • Child policies
  • Children of all ages are welcome.
  • Children 7 and above will be charged as adults at this property.
  • To see correct prices and occupancy info, add the number and ages of children in your group to your search.
  • Prices for extra beds aren’t included in the total price. They’ll have to be paid for separately during your stay.
  • Crib and extra bed policies
  • The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

No age restriction:

  • There’s no age requirement for check-in

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodations type.Please enter the dates of your stay and check what conditions apply to your preferred room.

Accepted payment methods:

  • Maestro
  • Mastercard
  • Visa
  • Union Pay credit card
  • American Express
  • Cash

Guest reviews

Staff :

9.0

Comfort :

8.8

Location :

8.8

Free Wifi :

8.4

Facilities :

8.6

Cleanliness :

8.9

Value for money :

8.6